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Written by Martin Harvey
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Monday, 09 November 2009 14:36 |
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October 2009 was a record month for the business in all of our Key Performance Areas, namely Sales, Turnover, Client Retention and Profit. This is of course a team effort with everyone playing their part in this continued success. Every contact with the customer or potential customer is important - we follow the Scandinavian SAS Airlines model on this - let me explain a little further: "The term 'Moment of Truth' was coined by Jan Carlzon, who managed the Scandinavian SAS Airlines. He used the term to mean those moments in which important brand impressions are formed and where there is significant opportunity for good or bad impressions to be made. Moments of Truth often happen when they are not thought to occur, in odd interfaces with staff and moments with products. First impressions are often critical moments. When customers have certain expectations and they are disappointed, then they can form very negative impressions or feel a sense of betrayal that sends them into destructive desires for retribution." So - there you have it - every minute at work is important - if we keep doing the basics right we should announce many record months and years ! |
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Written by Martin Harvey
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Monday, 09 November 2009 14:26 |
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Steve Crowley and Phil Sidorewic recently completed their IPAF (International Powered Access Fedaration)http://www.ipaf.org/ training (for Steve it was his first time qualified, for Phil it was a mandatory refresher) This qualification gives us qualified people at both ends of our geographical patch who are trained and certified to use Telescopic Boom's and Scissor Lifts - pretty much a requirement when we are working for large (safety conscious) companies. Training and refresher training has always been and will always be a vital part of our business. Well trained and well motivated people stand a good chance of delivering a good job - it's not rocket science ! There's an old saying that goes something like this "If you think training's expensive, try ignorance !" Training certificates are availiable for all of our staff upon request. |
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Major contract win boosts us nicely |
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Written by Martin Harvey
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Saturday, 17 October 2009 09:27 |
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We have recently been successful in winning the ongoing pest control work for a major North West food manufacturer. Our client has dispensed with the services of their previous company for a multitude of reasons but we feel that it is politicaly correct for us to say that (so far) we have been praised for our professionalism and technical knowledge linked to practical approaches to solving problems. Updates on this story will appear on the website when availiable/pertinent. Congratulations to the team in gaining this new account. |
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Customer meeting feedback Summer/Autumn 2009 |
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Written by Martin Harvey
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Wednesday, 09 September 2009 07:20 |
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Several review meetings through August and early September so far - feedback recieved is very good. North West Ambulance Service - "I wish every contractor that we deal with was as good as you lot" North West Ambulance Service - "I like the way that we get one to one contact and the fact that you obviously liaise closely with each other - no passing the information from person to person and department to department" Belvoir Lettings - "You seem to have an excellent business - really good customer care and quality work - your staff are a credit to you" Twin Valley Homes - "We're really pleased with the way that we are working together - it's easy" Newsquest plc - "Your approach is very innovative - you obviously care about what you do. You are a quantum leap from "XXXXXXXXX" - (the multi national company employed previously) |
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How high does a Fly fly ? |
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Written by Martin Harvey
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Tuesday, 28 July 2009 22:16 |
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That one will get you pondering for ages won’t it ?? Would you like to know the answer ? |
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Last Updated on Thursday, 30 July 2009 10:12 |
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